How do I check if engineer is coming?

[Melvin67]

I am due an engineer visit today to have a second TV box installed in the but when I check on the app there are no appointments booked. Should I be concerned?  I know there's still plenty of time, but my husband has taken the afternoon off and I just want to check someone is definitely coming.  You used to be able to phone Virgin but that doesn't seem to be an option any more??

[David_Bn]

Thanks for your post on our Community Forums @Melvin67, and welcome back!

If you have access to your self-care account, you should see the appointment via this section.

Do feel to come back to us if you require any further assistance, following on from the previously scheduled visit.

Thanks,

David_Bn