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Have to reboot daily

Sloan52
Joining in

on ‎08-12-2024 12:13

I am having to reboot the router every day to use apps or recordings. The wifi signal shows as strong but connection poor until we reboot yet again. Our virgin box is at least 7 years old

 We have recently started a new contract so I thought virgin are meant to provide a new box. When I call I am just directed to the reboot instructions. This is getting very frustrating. Any advice.

 

 

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎08-12-2024 12:15

@Sloan52 wrote:

We have recently started a new contract so I thought virgin are meant to provide a new box.

VM have never proactively replaced working equipment, and there's no necessity to change kit just because you've renegotiated your bundle package.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
Forum Team
Forum Team

on ‎10-12-2024 12:41

Thanks for reaching out to us @Sloan52, and welcome back to our Community Forums!

Sorry to hear of the issues you've been experiencing with our services, which is causing a high level of reboots on your router.

Can you please confirm if you have any lights, alternative to the solid white light appear on you hub when you struggle to connect?

Do both Wi-Fi and Ethernet cabled connections struggle?

Thanks

David_Bn

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