Dolby atmos dropouts

[JamesyJam]

Hi all, since purchasing a new dolby atmos compatible surround system, I've noticed an annoying issue with channels outputting dolby atmos. 

What happens is the sound with seemingly dropout for a split second, my speakers will let out a bassy pop like a football being kicked is the best way to describe it and the display on the audio device will scroll atmos to show its picked up on the atmos feed again.

It doesn't do it on regular channels and doesn't seem to be a fault with the system itself as I can watch Netflix, Plex Disney+ etc using either the tvs built in apps or using yhr Google TV that's also plugged in so seems to be narrowed down to the v6 box on the uhd channels with dolby atmos audio unfortunately.

It's really annoying as the sound is such a bassy pop I'm worried it will damage the speakers, not to mention its upsetting the dog! 

Anyone else having this issue or have any suggestions? Thanks in advance. 

[deeky6]

So, I connected my 360 box and PS5 directly into HDMI 1&2 and then connected the TV from ARC (out) on TV to ARC on my soundbar. It seems to be working fine. Soundbar displays Dolby Atmos when I change to an Amos film on TV. Lip sync was ever so slightly off but with 3 places to adjust it, it was easy to sort. 

I figured that this would be the best way to connect up, if it worked, as there would never be any need to change the source on the soundbar (a technophobe wife means I have to try to make it as simple as possible 😁).

[Lee_R]

Hi @JamesyJam thanks for getting back to us.

And thanks for the update. We're delighted to hear you've resolved your issue. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R