Disney+ and Amazon picture quality high contrast

[Tobymcpherson]

Hi all,

Yesterday our Disney+ and amazon prime video apps have started to have a really high contrast picture. It's completely unwatchable. Any program that has light colours looks like a torch is being shone on the screen. 

Ordinary TV is normal, as is netflix and iplayer etc. I've replaced the HDMI, factory reset the box twice and reset our TV to its factory settings. If I watch amazon or disney on the smart TV apps its absolutely fine. 

Hope someone can help,

Cheers 

Toby

[Alex_RM]

Hi Tobymcpherson,

Thanks for posting and welcome to our community 😊

Sorry to hear you've had some issues with these apps, we've had a look from our side and can't see any issues. 

How has it been since you posted?

Alex_Rm