a week ago
Good Afternoon,
When ever i open Disney Plus from the App screen it loads in update profile and won't allow me to move on.
Anyone else got this or know of a fix I've already reset the V6 box.
a week ago
I have moved your post to the V360 forum, As Disney+ is not available on the TiVO platform V6 boxes. If you have migrated a V6 over to V360 you are running on Horizon, not TiVO, & it becomes a V360 box.
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a week ago
Hi, I'm having exactly the same issue on my V360 (formerly V6) box. It was working fine this morning.
I've tried power reset, and trying to amend my profile avatar before clicking continue
Strangely, I can see my profile change if I login on my PC and I can change my avatar back, the change is then visible on the Virgin box, however the Virgin box however won't proceed
a week ago
Got the exact same issue on the exact same hardware, even to the point of seeing the avatar change when accessing Disney+ on my desktop computer.
Can't find any way to proceed past the profile setup screen, and can't find anywhere to update the app either.
Only silver lining is that if we've both got the same issue at the same time, it's more likely to be a software issue than a hardware one - so hopefully they push out a fix soon.
a week ago
Works fine on my phone and tablets just not the TV Box. Need someone from Virgin to read and sort it out. My kids hate watching on their tablets and prefer the TV.
a week ago
Got the same problem with Disney Plus on 360 box, works OK using the built in app on the TV
a week ago
Same issue on my TV. Stuck on the profile edit, and pressing the SAVE button doesn’t seem to do anything.
Phone, tablet, PC - no problems whatsoever.
a week ago
Very poor from Virgin not to have seen this or even answered.
a week ago
I’m getting the exact same thing
a week ago
Exactly the same. Really annoying