Cs9995

[danhan70]

Our internet/WiFi isn't working and when I try to watch TV, it keeps popping the issue of cs9995

Is there any way to stop this message and watch TV?

Thanks

[Matthew_ML]

Hey danhan70, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

This means the TV box is stuggling to connect to the WIFI, how long has this been happening?

Does the box work fine with a cable connection?

I can see you spoke to the team also, did they help?