We’ve been having issues with our second box and CS9995 errors.
Our set up has the hub as a modem and we use Eero as a mesh. Been no issue until the last two weeks when the CS9995 error keeps appearing on our second box. Multiple reboots did solve it for a few days but we’re back in the same circle of hell!
When going to network set up, it can see the Eero and signal is fine for the other devices in the room (and further away).
Any help gratefully received.
I should add that the diagnostic tool in the VM app keeps telling me to try again in 30 minutes, which isn’t very encouraging given it’s been saying this for two weeks
Hi Alex, thanks for the link. The tv box has always been able to see the network (on the diagnostics page, signal quality is ‘good’), but it’s giving a red ‘X’ against the internet connection.
After this morning’s attempts to reboot/fix etc, it has also now updated to error code CS9005 which the website’s help section seems to have no code for and although it can see the WiFi network, it then changes to ‘not available’.
