Forum Discussion

danhan70's avatar
danhan70
Settling in
7 months ago

Cs9995

Our internet/WiFi isn't working and when I try to watch TV, it keeps popping the issue of cs9995

Is there any way to stop this message and watch TV?

 

Thanks

  • Hey danhan70, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    This means the TV box is stuggling to connect to the WIFI, how long has this been happening?

    Does the box work fine with a cable connection?

    I can see you spoke to the team also, did they help?