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Audio syncing issue on Samsung Soundbar when watching from Virgin TV 360

BBIssues
On our wavelength

I recently got a new Samsung TV and Samsung Soundbar (Samsung HW-S60B), and now there is an audio delay when I watch anything via the VM TV 360 box with the soundbar.

For example, if I watch Netflix via the app on the Samsung TV, the sound is fine.

If I watch Netflix or live TV via the Virgin Media TV 360 box, there is a sound syncing issue when using the Soundbar.

When audio is going through the TV (not soundbar), there's no issue.

As the soundbar works fine with the TV, it must be a Virgin Media TV 360 issue, right?

The soundbar is connected to the TV via HDMI eARC.

The TV has an audio delay setting which is supposed to help fix this but it doesn't seem to be able to adjust the delay enough to sync with the Virgin box output.

Can I adjust the audio from the Virgin box settings or do it in any other way?

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5string
Tuning in

I had exactly the same sync issue last year with my LG G2 TV and its matching GX soundbar, All content/apps on the TV perfectly in sync but out of sync when using the TV360.

Although the LG also has an audio sync adjustment for hdmi inputs it never seemed to get the video/audio sync quite right on the TV360, also had the same issues when I tried to use the audio delay feature of the TV360. The sync seemed to change when using different channels/content possibly due to some using mpeg audio and others dolby digital or maybe SD, HD, 4K processing.

The only thing that has worked and given no sync issues is setting the TV360 to the PCM 5.1 (HDMI only) audio option.

Potentially Netflix will bypass that setting but I just watch Netflix (and most other streaming channels) directly using the TV's apps

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newapollo
Very Insightful Person
Very Insightful Person

It's very basic but you could try Settings > Audio & Video > Audio delay to adjust the 360's audio timing.

Also check under Settings > Audio & Video > Audio Output > there are options > Follow Content, PCM 5.1 (HDMI only), and PCM 2.0
Choose whether you want the audio output to follow the quality of the original content (Dolby Digital where available) or to be converted to PCM 2.0 (stereo) or PCM 5.1 (uncompressed multi channel sound).

Using PCM settings may resolve audio sync issues.

Netflix will always use Follow Content. Use 'Follow Content' for any bitstream audio like Atmos where it's available on content.

 

Dave
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5string
Tuning in

I had exactly the same sync issue last year with my LG G2 TV and its matching GX soundbar, All content/apps on the TV perfectly in sync but out of sync when using the TV360.

Although the LG also has an audio sync adjustment for hdmi inputs it never seemed to get the video/audio sync quite right on the TV360, also had the same issues when I tried to use the audio delay feature of the TV360. The sync seemed to change when using different channels/content possibly due to some using mpeg audio and others dolby digital or maybe SD, HD, 4K processing.

The only thing that has worked and given no sync issues is setting the TV360 to the PCM 5.1 (HDMI only) audio option.

Potentially Netflix will bypass that setting but I just watch Netflix (and most other streaming channels) directly using the TV's apps

BBIssues
On our wavelength

Thanks!

selecting PCM 5.1 (HDMI only) worked for live TV!

Haven't tired all the apps yet but can always use the apps on the TV if needs be!

BBIssues
On our wavelength

It doesn't seem to have solved the issue for everything. 

Some apps are out of sync, like Netflix and YouTube.

Even more bizarrely, when I was watching the Euro 2024 final on live TV via the Virgin Box, BBC was out of Sync and ITV was in sync.

Are some broadcasts shot/delivered in different "formats" and that causes syncing? Like if one is in 4k it's harder for the box/internet connection to handle so there is some syncing?

The whole thing is driving me nuts, as when I'm watching something, I'm always focused on the lip-syncing rather than the program!

I've gotten used to the far superior audio quality of the sound bar compared to the TV so I don't want to get rid of the sound bar but the audio aync issue is very annoying so I might have to!

Hi @BBIssues, thank you for your posts.

We're sorry to hear about the problem you've been having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel