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Apps not working on virgin box

Joining in

When I press the home button it doesn’t show any pictures, also when I go to the app page it doesn’t show any of the pictures for the apps, when I load an app e.g Netflix it loads to the main screen but when I click on something to watch it will not load. I have checked the internet connection on both Netflix and the virgin box and both are saying a strong connection.

tv and recording are working fine

I have tried changing connection types to the router, i have also reset the modem, I have also checked the cables

the only thing that seems to temporarily fix it is turning the box off at the wall and reloading, but that fix only lasts a day before the same problem starts again, I feel like it’s a fault with the box but would like some help thanks