Apps fail to load and produce a black screen

[postmodboy]

On Tuesday last week after  a few days away I turned on my tv and went to Apps. Tbe icons were there as before but all of the app options except for Netflix caused the screen to go black. I exited the app screen and the live TV was working normally. However on returning to apps I got the same problem. After rebooting my 360 box the apps worked again though it seemed to take longer than usual for the app to load. But for a few days everything has been fine except for the lag in the app openinguntil this evening when I got the black screen issue again. I had to reboot the box twice before I could view programmes on the apps again. Is it a faulty box or has a recent software updated done something? And is there a fix?

[roy247 · Accepted solution]

I have no problems with the apps the latest software being rolled out is V5.11, I am still on V5.10.

As the apps all rely on the internet connection I would check down that route, If you press the Home button > Settings > System > Diagnostics and then you can check your Internet connection, if you are using wi-fi you could try a ethernet cable. You could also try turning your 360 off power cycling the hub and then turn your 360 back on.

Have you checked for faults in your area, you can login to your My Virgin Media and check your service status. or phone 0800 5610061 for a more localised check.

You could also try a  factory reset of the box using the keep recordings option.

[postmodboy]

Thanks for getting back. Since resetting the box yesterday the app seem to be appearing again and still ok this evening. However, I’ll be monitoring it as this is the second time I’ve had to reboot this week to get the apps to work. I’ve checked the diagnostics and everything is working really well. I’m already connected to the hub via  Ethernet. But if it happens again, I’ll definitely check diagnostics to see if there are any problems. If no problems with the internet are detected then I’ll try resetting the box as you suggest