on 24-02-2024 23:08
Hi,
On unlocking an adult channel with a PIN, it's says I've ordered something?? No indication was given to the fact I would be about to make a purchase, nor was any cost indicated.
Has something been purchased? I can't find anything anywhere? This shouldn't happen if I have been charged without clear indication of the price and what you are paying for.
How do I find out if there is a charge, and if there is a charge, who do I complain to?
25-02-2024 09:32 - edited 25-02-2024 09:33
There has been a spate of these no-warning, venus fly trap, adult channel purchases. VM needs to review how these are handled when it comes to uncommitted window shoppers https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Adult-channels-i-think-i-have-accid...