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Adult Purchase - Unlocking Channel - ?? No idea 🤷‍♂️

PSp1
Joining in

Hi,

On unlocking an adult channel with a PIN, it's says I've ordered something?? No indication was given to the fact I would be about to make a purchase, nor was any cost indicated.

Has something been purchased? I can't find anything anywhere? This shouldn't happen if I have been charged without clear indication of the price and what you are paying for.

How do I find out if there is a charge, and if there is a charge, who do I complain to?

1 REPLY 1

Cardiffman282
Knows their stuff

There has been a spate of these no-warning, venus fly trap, adult channel purchases. VM needs to review how these are handled when it comes to uncommitted window shoppers https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Adult-channels-i-think-i-have-accid...

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).