360 update

[bigfergie7]

I’m getting upgrade failed error code MA1/4/11

[roy247]

You need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone and choose the option to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning don't select any of the options offered and you should be put into a queue to speak to someone.

[Tom_W1]

Hi @bigfergie7 thanks for your post here although we're sorry to hear of your concerns raised here.

If this is still an issue for you, we're going to send you a PM so we can investigate further for you.

Please expect this to arrive shortly and respond directly when you can!

Many thanks