cancel
Showing results for 
Search instead for 
Did you mean: 

360 remote not sent

Deb100
Tuning in

Signed up to a new contract 2 weeks ago and was told we'd be sent a new remote, but so far nothing. Should it take this long? 

3 REPLIES 3

roy247
Superstar

What's the start date of your new contract for 360, that might be a reason you haven't received the remote yet if your new contract hasn't started yet. 

 

newapollo
Very Insightful Person
Very Insightful Person

@Deb100 wrote:

Signed up to a new contract 2 weeks ago and was told we'd be sent a new remote, but so far nothing. Should it take this long? 


Hod did you sign up for the new contract?  If it was over the phone then it's usually actioned straightaway unless new equipment is included, in which case the new equipment (in your case a 360 remote) would be sent out  via the post or yodel.

If you used any other method to update your contract then it can take up to 2 weeks to be actioned as the account changes and ordering of new equipment are processed manually by a back office team.. 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Ayisha_B
Forum Team
Forum Team

Hi @Deb100 👋

Welcome to our Community Forums and thanks for your post.

I'm going to pop you a PM 📩 now so we can look into this for you.

Speak soon!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs