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360 box not working - welcome and restarts

JamieA27
Joining in

I have a 360 and 2 360 minis and my main box has stopped working, it comes up with the welcome page and then it clicks and restarts to do the same thing again - can’t watch any recordings or record anything due to this issue and I need a replacement box or an engineer to come out - we’ve followed the guides to reset but still no luck 

 

[MOD EDIT: Subject title changed for clarity]

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @JamieA27 

Have you tried the following?

Turn off the 360 at the switch;  then on the box  hold down both the power button and the + button at the same time.

Whilst keeping hold of those buttons for a further 30 seconds turn on the 360 again.

Hopefully then the box should reboot, the power button will turn blue, and it should  reset and boot up normally

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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See where this Helpful Answer was posted

4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

Hi @JamieA27 

Have you tried the following?

Turn off the 360 at the switch;  then on the box  hold down both the power button and the + button at the same time.

Whilst keeping hold of those buttons for a further 30 seconds turn on the 360 again.

Hopefully then the box should reboot, the power button will turn blue, and it should  reset and boot up normally

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Yeah I’ve tried this already and it just reboots, gets stuck on the welcome screen and clicks 

JamieA27
Joining in

I have a 360 and 2 360 minis and my main box has stopped working, it comes up with the welcome page and then it clicks and restarts to do the same thing again - can’t watch any recordings or record anything due to this issue and I need a replacement box or an engineer to come out - we’ve followed the guides to reset but still no luck 

Hi @JamieA27,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm very sorry to hear of the trouble you're having with one of your TV boxes. Please respond to the private message that I'll be sending to you shortly and we can assist you further from there.

Thanks,
 


Zach - Forum Team
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