cancel
Showing results for 
Search instead for 
Did you mean: 

360 UPGRADE. Wish I'd never bothered

j4mbo
On our wavelength

So, on friday decided to take the plunge and click the update to 360 icon. Got confirmation remote(s) would be with us within 5 days. On Tuesday my other half was watching My5 via the app when it stopped. We then lost all apps, on demand and ability to record etc and a message M63 saying error on our account. Called 150 and eventually got chatting to a technician and we came to the same conclusion that my system had decided to update itself before we received the new remotes or had sight of the complete upgrade icon on screen. He advised that once we paired the new remotes all would be well and good and installation would complete. 

Well......Remotes arrived today, paired to V6 box  and you know what's coming next.  Nothing happened. Just the same broken functionality. no apps, no on demand etc etc and still the message M63 saying somethings wrong with my account. Now just come off the phone after going through the same discussion again where the tech was unable to force a download or update so now she's logged another level tech call which could take up to 5 days. Why oh why is this so clunky.....Wish I never bothered

8 REPLIES 8

Gareth_L
Forum Team
Forum Team

Hello j4mbo.

Thank you very much for bringing this failed upgrade to our attention on the community.

I would like to get this resolved for you. 

First though, we need to pass security to be able to access your account.

If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L
 

 

nodrogd
Very Insightful Person
Very Insightful Person

You will get new Humax manufactured boxes. If you have more than 1 V6, you will get a master box with a hard disk & a mini box that relies on the master for recordings.

The older Arris boxes were designed to take the conversion to Horizon firmware from TiVO, but some of them fail at the reformat stage. The longer you have had the boxes the more likely they are to fail.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Red_Wimp
On our wavelength

Exactly the same happened to me as detailed on another thread. The VM staff on this thread fixed it but surprised to read wasn’t a one off.

j4mbo
On our wavelength

Oh great, was hoping to keep both v6 boxes due to amount of crap my mrs records and never watches.  I'm in contact with a tech on here just now, but apparently theres and issue in the area (been ongoing a week now) so can't remote into my box. But with your experience doesn't sound hopeful it'll get fixed anytime soon 

Red_Wimp
On our wavelength

The error messages you gave were solved without changing box so I’ve still got V6 with the recordings back.  But be aware the update to 360 loses all existing recordings though

j4mbo
On our wavelength

Cheers, I was aware of that when I clicked but also realise some folks miss that point. 

j4mbo
On our wavelength

And as if by magic, I picked up a dm asking to try rebooting and hey presto 360 now fully loaded on both boxes. I'm due Gareth a pint or 6!

Hello j4mbo,

Thank you very much for patience and understanding over the last few days.

Also thank you for your private message confirming the upgrade to 360 was successful.

If you need anything else? you know where we are.

Gareth_L