on 17-02-2024 08:53
I upgraded/changed to Virgin 360 from TiVo back at the beginning of November. Since that date the new 360 remote intermittently un-pairs. Sometimes it re-pairs on its own, other times popping the batteries in and out works, sometimes we have to re-pair with the box. This happened everyone we watch something, thorough live tv, recorded and in apps. VM technical help have been useless, their solution every time I call is to send me another remote, I’ve had 4 now and a new box. Still having the same problem. They gave me a £20 refund for the inconvenience but that has never been taken off the 3 bills since. Anyone else had this problem with the remote un-pairing. I’ve now with regret had to go to the ombudsman to resolve the problem.
on 17-02-2024 12:54
Hi @bavss
It's best to leave the 360 on fast start if it isn't already.
Settings > System > Standby power consumption > Fast start.
Please also see << this post >> it may help by you turning off the CEC connection in your TV's settings.
CEC has different naming conventions on the various TV's, such as
When troubleshooting HDMI-CEC problems, it's best to remove the HDMI switch from your setup and troubleshoot items one by one to see where the issue is (and if the issue was the HDMI switch itself).