Answering the survey questions after contacting Virgin uses a premium rate messaging service.

[Michael99]

It was only £1+ total but this seems like an error and shouldn't be happening.

[Nathan_B]

Hi there @Michael99 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see you've had these charges added after replying to our post contact survey.  I've flagged this to the team to check to see if the charges would be correct or not. I'll pop back on here once I hear back.

Please let us know if you need anything further in the meantime.

Regards

Nathan