tv box not working right

[steleekezmc]

hi - im having trouble with my tv box - the remote will work and then stop working until i restart my tv box - ive checked batteries and its nothing to do with them - i have a spare remote and have checked that but its the same with that one too...... its hit and miss as to when it stops working until i restart the box

i cant ring 150 as im deaf

[Robert_P]

Hello steleekezmc

Sorry to hear of the issues experienced with your set top box, we appreciate you taking the time to raise this via the forums and welcome to the community.

Do you know which set top box it is you're having the issue with? There should be a sticker on the back to advise of the model, how often do you experience the issues?

Rob

[japitts]

You've posted in the TiVo section of the forum, but is this what you have? Check the photos on the link below if you're not sure.

https://www.virginmedia.com/care/tv-fault/which-tv-box