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getting code W02

Joining in

getting the code W02, and the box has been rebooted, cable checked and the Virgin online test just says 'unable to run test'


anyone else seen this?


Very Insightful Person
Very Insightful Person

W02 is a TiVo-software loss of signal error. So the same advice applies as per pixellation queries.

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. Added to this, TiVo's are double-digit years old now, and quite elderly by current standards.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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Forum Team
Forum Team

Hi PaulT69,

Thanks for using the Community Forums to get this issue with your TV services looked into, I am sorry if this has been causing some frustration 😥 

Can we ask how things have been since your last message please? 

Has @japitts advice helped to identify the issue?

If this error code is still ongoing, then please check what it means here on our TV Error Code page 😊 It will also take you through some steps on how to resolve it too. 

If you've already been through this with no resolution, then please let us know and we will be happy to help further!