on 25-04-2024 19:56
Hi ,
I recently had to get my Tivo box replaced , they also replaced old remote , well the new one is hopeless
My old one would work by pointing it in any direction , this new one hardly works , even when your pointing it at the tv or Tivo box , its slow , for it to work you have to use it in a certain way , pressing firmly with your index finger , my old one didn't have that problem plus I suffer from MS with numb hands which probably makes it harder , could someone please arrange to swap over the remote , with one like I used to have
Regards
Mal
on 28-04-2024 12:56
Hi @Harlpop 👋.
Thanks for reaching out to us, apologies for the issues that you have had with the remote for your Virgin TV box, could you please join me in a private message so that we can look into this further. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina