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Upgrade Tivo

Impyimp
Joining in

I have the original Tivo box in my upstairs room and it is very slow to load Iplayer. Also can't watch Amazon Prime. How do I upgrade to a V6? 

5 REPLIES 5

japitts
Very Insightful Person
Very Insightful Person

The "correct" answer would be that next time you are renegotiating your contract, be sure to include a box-swap in this. However, you do run a risk of sales pitch on a conversion to TV360 which may or may not be the best option.

The "easy" answer would be to ask whether you have any service faults with your TiVo, as faulty ones are replaced with V6 as a matter of course.

The V6 does require VM home broadband, so if you don't have this - you will need it.

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Martin_N
Forum Team
Forum Team

Hi Impyimp,

Thank you for your post and welcome to the community. 

I'm sorry to hear about the issue you've been having with your Tv box. 

I have taken a look on our side and it looks as though you have already spoken with the team. 

Can you confirm if you still need assistance?

^Martin 

Had a WhatsApp conversation for 5 hours on Tuesday to update my services. Whomever was dealing with it appears to have corrupted my account as I lost my broadband, Tv and landline. After a 2 hour WhatsApp conversation on Wednesday I managed to get  engineer visit today, He managed to reconnect my broadband and phone but I stupidly let him go without checking whether my TV worked. Of course it didn’t. managed to talk to a human being who didn’t seem to know what he was doing but after 90 frustrating minutes he assured me my problems would be solved in 2 to 4 hours. 12 hours later still no TV channels. 
Appalling service and so frustrating that you can’t speak to someone within the UK to fix a problem caused by inefficient operators.

japitts
Very Insightful Person
Very Insightful Person

@Impyimp wrote:

Had a WhatsApp conversation......Appalling service and so frustrating that you can’t speak to someone within the UK to fix a problem caused by inefficient operators.


To be fair I'm not sure that "UK" would necessarily be a guarantee against problems - British staff are just as capable of making a mess as offshore ones.

Although I agree that VM-CS does seem to have quite a unique ability to make (what should be) simple tasks rather complicated, and their reliance on outsourced and/or offshore agents does seem to often play a part.

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Hi Impyimp, 

Thanks for taking the time to update us via the Community.

We're sorry to hear you've been having continued issues with your TV service. Checking things here, it looks as though the issue is due to the recent package change. 

We'd like to speak to you in more detail about this but in order to do that I will need to confirm some information with you to pass security. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Kath_F
Forum Team

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