Tivo box suddenly not working error code 7400

[Mon78mon]

Suddenly nothing is working on my Tivo box today, up to yesterday everything was fine.

I got sent a new V6 box which I didn't ask for 

Please reinstate my service asap

[newapollo]

Hi Mon78mon 

Error code 7400 usually means that the box has either been de-activated or needs activating. 

It sounds like your older tivo box has been de-activated and that you should plug in the newer V6 box and use that instead. Your TV subscription should continue as before and yuo won't lose any channels.  The V6 has the same interface and works the same as the older tivo, however it's a lot faster, has double the hard drive storage and a few more apps.  The iplayer app is a definite improvement on the newer V6 box.

[Mon78mon]

And now I got an email Welcome to TV360

Now you're all set up..

I am literally in tears, i just want my Tivo box to work again!

[Beth_G]

Hi Mon78mon,

We're really sorry to hear there's been an issue with your TV box. Did you not request any changes to your package or a new box at all?

If you've had a fault with your Tivo box and we've needed to replace this, we're afraid that we no longer manufacture Tivo boxes so we'd have needed to send you an upgraded TV box.  

We're here to help

[Mon78mon]

There was an issue with my apps on the Tivo so I raised a complaint. The apps then started again perfectly but I received a tv360 box and my Tivo box was disconnected without warning.

How can you force the new box on me when it's not the same! The reviews for tv360 are shocking, the new features are totally pointless and I simply do not want this box.

If you can deactivate my Tivo why can't you reactivate it or send me the V6 which is similar.

[Beth_G]

Thanks for your reply Mon78mon.

Okay, what I can do is see if we can reactive the Tivo again for you, however I'm afraid that I can't guarantee whether this will be possible or not but I appreciate the frustration with having been sent a new TV box without your knowledge. 

However please do be aware that if you were to have issues with your Tivo box in future which meant a replacement TV box was required, we wouldn't be able to provide another Tivo box for the reasons explained above.

I've sent over a private message so I can look into this with you  😊

[mickelodeon]

Thanks for the info - I received a new box a few days ago, but have not had time to connect it. Approx. one hour ago I found the  TV was in 'Norwegian Blue' Parrot condition (no warning of expiry), so I will just have to wait for daylight tomorrow morning to ascertain if the new box has some life in it (my 86 years old eyes need a good light). Fortunately, my wife has Apple TV in a bedroom..