Forum Discussion

Pianotuner's avatar
Pianotuner
Tuning in
6 months ago

Tivo Box problem -Error code 7400.

I have a tivo box which from today is displaying the message Error code 7400.

This is the only box I have.  However, my TV is very old, (Sony 2003 cathode ray tube model) would a new Tivo box work with it or must I replace my television.  Could the existing  box be re-activated to work again?

Thank you.

Robert ~

  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago

    Hi Robert,

    The boxes are generally only deactivated if they haven't been used for around 30 days.

    Providing you are still paying for a TV service then call 0800 953 9500 to reactivate the tivo.

    Have your account and area number handy, and the tivo serial number.

     

  • Steven_L's avatar
    Steven_L
    Forum Team
    6 months ago

    Hey Pianotuner,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your Tivo box. I have looked into this and cannot see any issues with your box right now and its showing as active at the moment. Are you still having issues at the moment?

    Kind Regards,

    Steven_L

  • Pianotuner's avatar
    Pianotuner
    Tuning in
    6 months ago

    Hi Steven,

    Thank you for replying.

    Yes I still have the same error code showing and am unable to use the box.

    Can you advise further?

    Many thanks

    Robert (pianotuner)

  • Pianotuner's avatar
    Pianotuner
    Tuning in
    6 months ago

    Hi Steven,

    I have just re-checked and it is still showing the error code and I can't use it - but my recordings seem to have been preserved and I can play them.

    • Kath_P's avatar
      Kath_P
      Forum Team
      6 months ago

      Hi Pianoturner, 

      Thanks for coming back to us on this one. I'm happy to hear the recordings are working however we would like to get the live TV service restored. After checking things this end, I can't see why it wouldn't be working. I would like to arrange for an engineer to come to take a look at this for you. 

      I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks,

    • Kath_P's avatar
      Kath_P
      Forum Team
      6 months ago

      Hi Pianotuner, 

      Thanks for coming back to via private message to confirm your information. 🤩

      I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here 👉 My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.

      Just to confirm, there will be no charge for this visit unless:

      • ➡ The technician diagnoses the faults as not being caused by our network/equipment 
      • ➡ The technician discovers that the fault or problem relates to your equipment
      • ➡ The technician discovers that the fault or problem relates to any system that we are not responsible for
      • ➡ The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

      Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

      Let us know how the appointment goes. 😊

      Take care.

      • Pianotuner's avatar
        Pianotuner
        Tuning in
        6 months ago

        Hi Kath,

        The engineer called today and was able to reprogramme the box by tying in special codes obtained from her contact by mobile phone.  All is now working ok again - but the box is old and my TV is old and I may need to think about replacing it soon,.

        Thanks for all your help,

        Robert ~