Forum Discussion

DJ29's avatar
DJ29
Joining in
8 months ago

Err code 7400

I’ve just had a faulty v6 box replaced for a new v6 in my living room now working fine. 
but my TiVo box in the bedroom has stopped working its shows code 7400 it was working fine till I installed v6. I’ve spoke to a advisor who’ did some tast etc etc and them said she can’t do anything and will pass it on to someone else and to expect a phone call I’m still waiting I’m paying over £100 a month for this service I’d expect a faster response. Does anyone know a quick fix please 

  • japitts's avatar
    japitts
    8 months ago

    7400 is a TiVo-software activation error, it's very likely the CS agent has deactivated the wrong box.

    I'd suggest calling back with the box S/N to-hand, this error should be resolvable during one call.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    8 months ago

    Apparently that code means the box is not activated? Has VM activated the new V6 but removed that old TiVo account in doing so? 

    • DJ29's avatar
      DJ29
      Joining in
      8 months ago

      Possibly but surely the advisor would have seen that when I called. 

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team
        7 months ago

        Hi DJ29 👋

        Welcome to our Community Forums and thanks for your post. 

        There's some more info here on the error code you are getting and you can run some tests on your equipment.

        Has the team contacted you since posting?

  • japitts's avatar
    japitts
    Very Insightful Person
    8 months ago

    7400 is a TiVo-software activation error, it's very likely the CS agent has deactivated the wrong box.

    I'd suggest calling back with the box S/N to-hand, this error should be resolvable during one call.