TiVo daily reboots

[BobBobbleton]

Good day.

is there any tech persons who can look at my TiVo box please.

symptoms

reboots itself watching YouTube 

reboots itself watching recorded shows

fails to record things, only get partial recordings, and they don’t recover once it’s reset

been ongoing about 3 weeks

phoned and spoke to someone abroad, who was adamant that a router reset and a TiVo reset will fix everything and even recover failed partial recordings, which is completely untrue.

find it so difficult to speak to someone.

same symptoms approx 5 years ago box was replaced.

its also getting very hot which is worrying.

thanks in advance of some assistance.

[japitts · Accepted solution]

Sounds like you've experienced one of the poorer offshore CS agents.

A rebooting TV box is not normal, but TiVo boxes are quite elderly by current standards. I'd recommend calling back and speaking to someone else!

The correct outcome here is a tech visit with a view to your box being replaced. TiVo's are now replaced with V6 as a matter of course - same software, but much newer & quicker hardware, providing you have VM home broadband.

[Nathan_B]

Hi there @BobBobbleton 👋 Welcome back to our forum and thanks for your post 😊

We're sorry to see that you've been having issues with your TiVo. We can certainly take a look at this for you. I'll pop you a PM to confirm your details so this can be done.

Regards

Nathan

[BobBobbleton]

Thank you very much, I have responded to your PM.

[BobBobbleton]

Hi.

its being a nuisance again

rebooting

pixelation

clicking sound

freezing.

had a “provisioning hit” couple of weeks ago, fed up with it now.

can someone from virgin arrange replacement 

thank you

[BobBobbleton]

Responded, Thank you.

[BobBobbleton]

New box is useless.

crashed on Netflix 

failed to record cadwell park bsb on Eurosport Sunday 25/08

box was dead had to be rebooted.

this is 3 weekends I’ve had where virgin hasn’t recorded what I’m paying for.

absolutely fed up.

if it can’t be resolved quickly I’ll cancel. I’ve been a customer 20 years and this is just dire.

not impressed, grateful of being able to receive what I’m paying for.