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TiVo box freezes switches off

Tuning in

My TiVo box has recently started to freeze the picture or just switch off and odd recorded programmes 

 are pixelated 


Very Insightful Person
Very Insightful Person

Hi @Emily0901 

Do you have more than one set top box as you previously had issues with a V6 box <here> which needed replacing due to a faulty hard drive?

I don't work for Virgin Media.
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Forum Team
Forum Team

Hi Emily0901, 

Thanks for posting this on our Community Forums, sorry if this is the same issue that you had a while ago that newapollo has highlighted! 

I can see that you may have already got something in place for this by checking your services on my side. 

Could you confirm if that's the case please?

If not, we're still here to help!