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Pineapple1's avatar
Pineapple1
Joining in
11 months ago

Road closure due to Virgin works.

The road outside my home is due to be closed for 7 days for works. 

I've spent 3 hours on the phone and spoken to 8 different people in 7 different departments (deliberately cut off twice).

The email address I've been given is not real and the departments I've been passed to are not relevant. I've also been told Virgin Media does not deal in emails. 

How will I be able to leave my property? What plans are in place for access when this road is closed? Why haven't we been informed? 

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    11 months ago

    If the VM contractor is abiding by the terms of the agreement they have with the local council, then it’s nothing the council can do. I think you can do two things, 1) find out exactly what work has been authorised by the council and 2) find out who the contractor is and contact their office. VM never directly do this type of work and just farm it out to a contractor. Going direct to VM will probably not get the answer you want and not in the timescale you want.