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Pixelating

janeyh1959
Tuning in

on ‎05-07-2024 14:08

Has anyone had an issue with pixelating on only one channel? (ITV) It's been happening for a couple of days. I've rebooted TiVo box twice, still the same and got fed up waiting on phone to get through to customer service. I did check service issues online and it did say TV ok but issue with broadband 

 I should have said only have TV with Virgin so assume Broadband issue something to do with the box, 

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3 REPLIES 3

Martin_N
Forum Team
Forum Team

on ‎07-07-2024 14:29

Hi janeyh1959,

Thank you for your post and welcome to the community. 

We're sorry to hear about the issue with the channel. 

How is the service today?

^Martin

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japitts
Very Insightful Person
Very Insightful Person

on ‎07-07-2024 15:22

Is C4-HD similarly affected?

Pixellation is usually a signal fault, C4-HD is on the same TX as ITV-HD so should be equally affected by a problem. Also reboot your TiVo to rule out a glitch - live TV doesn't use the internet.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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janeyh1959
Tuning in
In response to Martin_N

on ‎07-07-2024 16:26

Hi Martin , thanks for replying. It seems to be ok. It was fine yesterday as well 

jane

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