No cost TiVo box upgrade
I received a letter saying I need to upgrade my TiVo at no cost to continue using Netflix. The letter contains a tv upgrades link which doesn’t exist. The automated web chat thing doesn’t have any relevant options and just takes you round in circles. I phone up and finally get through to someone at the second attempt after being cut off first time, I tell him that I want to upgrade my TiVo to a V6 as we already have an additional V6 box and I don’t want to change both to the 360.
After being on hold for some considerable time while he investigated I was finally told that I couldn’t upgrade my TiVo to a V6 box on a no cost basis and that to do that would involve “changing my contract”
exasperated I left it, only VM could write inviting something and when you finally get through they say you can’t
Sadly, yet another example of the TV360 platform seemingly being pushed at all costs, in this case at the expense of the simplest solution.
The agent who told you that TiVo > V6 swap couldn't be done was - I'll be generous - being economical with the truth. Faulty TiVo's are swapped with V6 as a matter of course, since several years. Does yours have any service faults?
