Green screen issue

[hbkjohnhill]

Hi again,

I have an old-school TiVo box which has been working pretty well for me for many years, however on waking up this morning, I noticed some blue and yellow flashing lights and a green screen with the following message:

The account holder called customer support who directed me to the service status page, where I attempted to fix this issue. All it got me was the following image:

Can anyone give me any advice on where to go from here?

Kind regards and TIA,

John

[japitts]

This green "DVR has detected an error" screen means your TiVo's hard drive has failed, even in the rare event it recovers, a subsequent failure will only be a matter of time.

You need to report your fault to VM, who should replace it via tech visit with a V6. That runs the same TiVo-software but on a much newer & quicker box with more recording tuners - providing you have VM home broadband.

The usual fault reporting routes apply - either call in, or wait on this forum if you don't mind an extra couple of days for response.

[hbkjohnhill]

Thanks for the reply japitts

I had a live chat earlier today with someone and have arrange a tech call-out on Tuesday. It’ll be interesting what happens because I already have a V6 in the house, but I still have the original TiVo, so I’m intrigued to see the result.

Thanks again

John

[Reece_MH]

Hi John 👋

Thanks for posting, and welcome back to the Forums.

I'm sorry to hear you've had some problems with your TiVo box. We're glad to hear you've been able to speak with our team and book a visit. Please do let us know how the visit goes and we'll be happy to assist further, if needed.

Thanks,

[hbkjohnhill]

Hi Reece,

Due to the TiVo being obsolete, I was given a V6 box, which is better than even I expected.

Thanks again Virgin

John

[Kath_P]

Hi John, 

Thanks for coming back to us in the Community to update us on how the visit went. 

We're glad the engineer was able to help get things sorted and arranged for a replacement V6 for you instead. 

If you have any further issues, pop back and let us know so we can help further. 

Many thanks,