Error code ES073

[DrP1]

I can't watch films in My Library. I only get a message saying there's a temporary glitch and to try later, and the error code ES073, which doesn't appear in any code lists.

[MarkWalker67]

I have exactly the same issue. It was the same on Friday evening.

[Viruvagev]

I have had the same issue since Thursday when I purchased the new MI film.  If I try to watch anything I have bought in my library I get the “technical error - try again later - ES073”.  Virgin Media need to sort this out.  Error code does not register in the system either !!!!

[japitts]

@DrP1 

Is this on a specific individual programme? Or multiple ones? Can you cite specific examples, assuming these aren't from the "VM Store" PPV facility.

@MarkWalker67 

Might be best to start your own thread for this issue, to save confusing replies on DrP1's post. If the issue turns out to be common, the posts can easily be merged back together.

[PennyD1]

Did you manage to view the film? I am having the same issue and cannot contact anyone at virgin media ! 

[MarkWalker67]

I contacted VM support and after the usual horrendous experience, I received this WhatsApp message from the support agent:

'I have now raised an IT ticket and our second layer of technical team will investigate this issue and will be resolved remotely.'

No resolution t the time of writing (19:30, 12/11) and the problem affects all three V6 boxes in the house. I can't even play film trailers, let alone anything in my Library.

[ShaunHawk]

Having exactly the same issue, nothing from Virgin Media, along with crap Wi-Fi and can’t get pods, hard drive failure and now paid hundreds of £’s for films that I can’t watch! If not sorted by tomorrow Sky here I come!

[newapollo]

The error ES073 message is usually related to a VM Store purchase.

Is this just happening on your Tivo box, or have you tried a different device such as a computer?

Have you tried restarting your Tivo?.

If it is a VM Store purchase and the above doesn't help then ring us the VM Store helpline on 0800 027 0801 from 9am to 9pm, 7 days a week.

[Viruvagev]

And yes I have reset both TiVo boxes multiple times and rebooted the Virgin hub multiple times.  No change.

[DrP1]

Many thanks to everyone who has replied to my initial post. Like other people in this conversation, this "technical error" appeared when I tried to purchase the latest "Mission Impossible" film and has resulted in my not being able to access any of the previously-purchased films in My Library. Needless to say, VirginMedia have taken £13.99 from my bank account for the latest "MI" film - even though I can't watch it or any of the other films I've purchased from VirginMedia.