Forum Discussion

ji2611's avatar
ji2611
On our wavelength
2 years ago
Solved

Catch Up

I have just received a replacement box and after setting it up I cannot watch catch up/my shows…telephoned today as I thought there was a problem with the new box and was told this is an ongoing prob...
  • japitts's avatar
    japitts
    2 years ago

    You've posted in the TiVo section of the forum, but no new TiVo's have been fitted for several years now - fault replacements have been to V6 which run the same software but (unlike the TiVo) rely on your VM home broadband for internet connectivity.

    Before advising further, it would be useful to confirm which box you have - there's photos on the link below if you're not sure.

    https://www.virginmedia.com/care/tv-fault/which-tv-box 

japitts's avatar
japitts
Very Insightful Person
2 years ago

You've posted in the TiVo section of the forum, but no new TiVo's have been fitted for several years now - fault replacements have been to V6 which run the same software but (unlike the TiVo) rely on your VM home broadband for internet connectivity.

Before advising further, it would be useful to confirm which box you have - there's photos on the link below if you're not sure.

https://www.virginmedia.com/care/tv-fault/which-tv-box 

  • ji2611's avatar
    ji2611
    On our wavelength
    2 years ago

    thank you for your reply…from the photos it looks like a V6…last night catch  up seems to be working hope it continues …just a bit dubious about the app explanation as I could not find anything about an ongoing problem…anyway thank you for gettting back to me.