Hi @Stella71
Amazon Prime has never been available on the original tivo boxes. Furthermore netflix is going to be removed from the original tivo boxes from the end of October so VM have started sending out emails offering tivo users a free upgrade to the newer 360 boxes. It's a completely different operating system (Horizon) to what you are used to and lacks some of tivo's patented features, but is a lot faster, has more apps including Prime and netflix, double the recording capacity, and voice control. Some people love it, others hate it.
There's a customers video review of the 360 on youtube < here > although it's a few years old (the 360 gets constant updates) it will give you a good idea of what it looks like and how it works.
If you do switch to a 360 box then you can't change back, so if you don't fancy that then have a chat with regrades and negotiate to see if you can get a free swap to a V6 box which runs the tivo interface that you are used to by dialling 150 from a Virgin landline, or 0345 454 1111 from any other phone, but it's best to call at 8am to avoid call queues
DaveI don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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