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Removing fibre cable

DW26
Joining in

on ‎12-05-2024 10:08

Currently with UPP broadband but my contract ends on the 1st June when it switches to Virgin. How will my old fibre cable be removed ???

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8 REPLIES 8

newapollo
Very Insightful Person
Very Insightful Person

on ‎12-05-2024 12:44

You should contact Upp

https://www.upp.com/portal/   and 

https://www.upp.com/portal/support/my-account-and-bills/contacting-customer-support 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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DW26
Joining in
In response to newapollo

on ‎12-05-2024 13:34

I have tried but they said they won't take it down 

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jpeg1
Alessandro Volta

on ‎12-05-2024 17:57

As an aside, are you certain that there will be no delay with the Virgin service? 

New VM connections which require a cable installation are often delayed, and it is usually recommended on here that an existing service is not cancelled until VM is in and working satisfactorily.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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Latedev
Tuning in
In response to DW26

on ‎13-05-2024 13:12

Why would they take it down?

Surely Virgin will be using that fibre for its services?

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nodrogd
Very Insightful Person
Very Insightful Person

‎13-05-2024 14:21 - edited ‎13-05-2024 14:28

Moving from UUP to Virgin Media is purely a paperwork exercise, as UPP has been absorbed by Virgin Media. The infrastructure used to deliver your services does not change.

"Virgin Media has confirmed that they will still be delivering services over UPP's network once integration is complete"

https://www.ispreview.co.uk/index.php/2024/01/virgin-media-uk-update-on-plan-to-withdraw-upps-full-f... 

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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Roger_Gooner
Alessandro Volta

on ‎13-05-2024 15:40

UPP's network will be absorbed into nextfibre's. As nextfibre is a wholesaler there could be another ISP who wants to deliver service, thus providing competition to VM. The last thing you want to do is get the cabling removed even if you were allowed to do so.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection
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DW26
Joining in

on ‎21-05-2024 16:47

I already have a new supplier with a totally new fibre connection I have no use for the old one 

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goslow
Alessandro Volta

on ‎21-05-2024 17:56

This might just be the shape of things to come. I have a redundant VM coax cable, a working BT fibre cable and am now looking at replacing that with an alt-net connection which will come via another fibre (yet to be installed). If the future requires us to switch suppliers every 18 months to 2 years for cost reasons, you might need all of your connections in place to be able to switch easily and without additional future cost. It would make no sense from a supplier's POV to go around removing their infrastructure once it is installed.

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