Virgin TVGO guide is incorrect

[betty05]

Trying to watch 5 USA but when I use live tv guide it is  Challenge tv 

[japitts]

Selecting 5-USA on TV Go, gives me a live stream of 5-USA.

[betty05]

Using the tv guide . It shows eg NCIS but when you access it is Challenge TV.  Have tried reinstalling app but no change.

[Nathan_B]

Hi there @betty05 👋 Welcome to the forum and thanks for your post 😊

Sorry to see you're having issues with 5 USA on Tv Go. This certainly does sound odd. Is this on all devices? Also, are you able to screen record this happening so we can check it further and raise with the support team?

Regards

Nathan

[betty05]

 Hope this helps.it happens on both my devices

[Akua_A]

Thank you for your picture, Can you let us know if you get the same issue when accessing TVGo via the web browser here Also is this the only channel affected in this way?

[newapollo]

Hi @betty05 

There seem to be a number of missing channels in that screenshot. 

Do you have a 360 box and if so have you set up profiles so it only lists the favourite channels you set up for that particular profile?  If so the list may have become corrupted.

If you are viewing channels through a profile that you've set up then please can you can try using the Shared profile which should list all channels.  If you can view the correct program on 5USA using the shared then I suggest deleting the separate profile that has your list of favourites and then set it up again. 

[betty05]

Have same issue on both devices. I have a Tivo box for Virgin. All other channels seem ok

[SolentSurfer]

One box has renumbered from 1 upwards but other 2 start at 101. So when VM tweets to watch Olympics on Virgin Ch 523 that number punched in goes to default 197 ‘What’s on Virgin TV’.  How do I reset to start at 101 BBC 1 and so Eurosport is 523?  Thanks Tony

[newapollo]

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@SolentSurfer wrote:

One box has renumbered from 1 upwards but other 2 start at 101. So when VM tweets to watch Olympics on Virgin Ch 523 that number punched in goes to default 197 ‘What’s on Virgin TV’.  How do I reset to start at 101 BBC 1 and so Eurosport is 523?  Thanks Tony

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It sounds like you may have set up a profile and your 360  box is using that profile instead of the standard 'Shared' profile which will always show all channels

There is a Profile button on the top right hand side of the 360 remote, pressing this will switch the EPG between the Shared profile and any others that have been set up.