Virgin TV Go in web browser not working

[mackerbootle]

Hi The Virgin TV Go web link is currently not working.

It's just showing the Virgin Media logo on the page...

It's also not possible to sign in.

https://virgintvgo.virginmedia.com/en/home

Pete

[Ayisha_B]

Hi @mackerbootle 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you are having some issues with TV GO. 

Can you try using an alternative browser to see if this helps?

Is it working via the app?

[Gitbox70]

Hi,

Having exactly the same issue. It is not a browser issue. Most people use either Chrome or Edge, neither of which work. No, I don't have a VPN. Yes I have cleared all browsing data. Yes, I have tried incognito. I have re-booted all my equipment. I have tried another PC. I can log in to my account at virginmedia.com. Not sure what else to try. Nothing works. Virgin please sort this out!

[Kath_P]

Hi Gitbox70, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with accessing TV Go via a web browser. Checking here, the website is loading fine. The VM logo should flash for a few seconds and then loads the homepage. 

Can you ensure you have cookies active and that these are not blocked? Can you also check if going into incognito mode on the browser resolves things or whether this gives the same result? 

Keep us posted so we can help further.

Thanks,

[Gitbox70]

Hi Kath,

Thank you for the response. Cookies are allowed & not blocked. Incognito does not work (same issue). I get the window below which just loops back to the same window whenever I click 'sign in'.  I have also tried Firefox - same issue.  TV Go worked fine on my PC & laptop until recently - I changed my package approx. 1 month ago, and it is since then that this seems to have happened, but that may be coincidence.

Also, I have just tethered my laptop to my 5G phone (i.e. not using Virgin ethernet or WiFi), and exactly the same happens.

In my opinion this must be an issue related to my account, which Virgin need to look in to, and I would appreciate it if you would rather than giving standard scripted responses.

I would also like to note that I am not having any other issues with any of the streaming subscriptions/services I have - Spotify, ITVX, Netflix, IPlayer, Channel 4, Amazon Prime, Steam, GOG, etc. - my only issue is with Virgin.

[Robert_P]

Can you confirm if you're able to sign into your MyVM online account using the same details?

[Gitbox70]

Hi, yes I can, no issues with that. Just one thing to add - the Android TV GO app on my phone is working fine - no issue watching TV on my phone.

[Akua_A]

Thank you for letting us know @Gitbox70 Can you confirm that the web browsers are up to date? Additionally, can you try logging into your my VM account (in one tab) and then accessing TV Go (in another tab) and let us know if you get the same issue?

[Gitbox70]

Yes they are all up to date. I have tried logging on to my VM account (success) and then TV Go in another tab. Same as above - does not work. This is becoming rather laborious. I have additionally tried to log on on an old Win10 laptop with the same result. Please help!

[David_Bn]

Thanks for coming back to us @Gitbox70.

As you have confirmed the login details work on a browser when using our My Virgin Media services and the TV Go account is accessible via the application on your mobile phone, it would point towards a potential device and/or browser issue.

Are you able to stream services from alternative broadcasters/platforms?

Thanks,

David_Bn