Unable to login to virgin media TVGO

[jamesyr]

Hi, I am unable to login into the virgin tv go app on my iPad yet am I am able to login in via website and my iPhone 

anyone had this issue and resolved it?

[Daniel_Et]

Hi @jamesyr, thank you for your post.

We're sorry to hear about the problem you're having 😔

What's happening exactly when you try signing in to the TV Go app on your iPad? Are your details not being accepted?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[jamesyr]

Hi all am getting is an error message after I put my email in see attached screen shot 

[Beth_G]

Thanks for the screenshot jamesyr

What happens when you close the pop up? Does this then close the app?

Also, do you have the same issue when connected to your home WiFi?

[jamesyr]

The app closes and it doesn’t matter if I am on WiFi or my mobile data 

[Zach_R]

Hi @jamesyr,

Apologies. Can you try deleting and then re-installing the app to see if that helps at all?

Thanks,
 

[jamesyr]

Hi I have tried this also 

[David_Bn]

Thanks for coming back to us @jamesyr, does the iPad require any software updates at all?

Do other streaming services work as expected on the iPad for you?

Thanks,

David_Bn