Showing results for 
Search instead for 
Did you mean: 

TV Go device registration - Google Chrome

Community Manager (Retired)
Community Manager (Retired)

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each session.

If you do clear your cache and cookies then the next time you use TV Go it will present as a new device. Clearing cache and cookies is recommended from time to tiime, but since you can only make 3 changes per month then doing so with each session will result in multiple registrations and the possibility of using all of your permitted changes.

If you're still seeing duplicate registrations with Google Chrome, but aren't clearing cache/cookies or using incognito mode, then please respond with the following so our team can investigate:

  • Approximately when did the problem start?
  • The model and version/OS of the device and browser causing this issue
  • Do you manually clear cache/cookies or have a program that does this after each session?
  • Does it happen more than 3 times per month? (Meaning you need our help to get additional reset slots)

If you're not affected by this issue but still need a device reset, please create a new post and we'll be in touch.


The do's and don'ts. Keep the community welcoming for all. Follow the house rules

173 REPLIES 173

Hi Bill,


Thanks for getting in touch. We'll be more than happy to help.

I've sent you over a private message now so I can take your details. Please look out for my message over at the purple envelope.



On our wavelength

Same issue windows7 pc using app ,  no cache cleared or app that does this after each session,reached device limit , can no longer watch any tv by this method as have non access to a tv , my lap top is  my only means of watching , i have full sky sports package and yesterday because i wanted to watch the rugby on my phone had to access an illegal stream to watch the carrabou cup final that i have a subscription for but due to bureaucracy and red tape i have to use illegal methods to do this, not happy

Hey keefburtains,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your access to the TV go app, regarding access to Sky Sports this via the Sky Sports app not TV GO, so there shouldn't have been any issues accessing the Sky Sports app to watch the Carabao cup final. Did you try to access the Sky Sports app or TV GO to watch the game?

Please can you check the Sky Sports app now to see if you have access to it?

Kind Regards,


Hi Steven_L Thanks for getting back to me, as you are aware i only use tv go ta access sky sports as my lap top is quite old(windows7)and unaware i could access it by another means(over50), this would have solved my immediate problem but i still have this issue and i can`t change it until 1/3/23 00.00 , my computer google chrome is registered there as i can see it . Also don`t know how to do a screenshot on a lap top 

Hello Keefburtains,

Love the name!

Same old problem, still no soultion!

To screenshot in Windows 7

Press Ctrl + PrtScn keys. The entire screen changes to gray including the open menu. Select Mode, or in earlier versions of Windows, select the arrow next to the New button. Select the kind of snip you want, and then select the area of the screen capture that you want to capture.

Hope this helps (a little)

Kind Regards  Spressy

Joining in

I was watching the football on the website and half way through the screen went black and then said i had to register device which i cant because of all the other times it tells me to throughout the month. Can you please reset all my devices and attempts back to new. Thanks

I sympathise with you, myself and other long suffering Virgin customers have been experiencing the same problem with this app. When working well it is great! That is the caveat however because you are constantly replacing the same PC or tablet etc on the app.                                                                                         I am at a loss why the company are unable to resolve this issue when quite frankly it ruins the experience for what is in essence an excellent app.                      Perhaps if someone finally  realises that the customers are unhappy then there may be some action to resolve this long standing issue, which incidentally did not occur with earlier versions of the app.

                    Good Luck!!!!

                   Kind Regards. 


Having the same issue as most. Registered my device a few days ago, now it says the maximum limit is reached even though I'm on the same device.

Hi @darkrevival and @Heathcote16 thanks for your replies. 

I'm going to send you both PM's so I can reset your registered devices, and hopefully get this resolved for you.
Please expect the PM's from me to arrive shortly and respond directly when you can!
Many thanks


On our wavelength


Had this issue over a year ago and got it sorted out. Now back again and won't let me log in on the same device I have been using for ages.  Obviously now locked till October. Please can this be reset and maybe we can have a go at getting a long term solution in place?