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TV Go device registration - Google Chrome

Community Manager (Retired)
Community Manager (Retired)

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each session.

If you do clear your cache and cookies then the next time you use TV Go it will present as a new device. Clearing cache and cookies is recommended from time to tiime, but since you can only make 3 changes per month then doing so with each session will result in multiple registrations and the possibility of using all of your permitted changes.

If you're still seeing duplicate registrations with Google Chrome, but aren't clearing cache/cookies or using incognito mode, then please respond with the following so our team can investigate:

  • Approximately when did the problem start?
  • The model and version/OS of the device and browser causing this issue
  • Do you manually clear cache/cookies or have a program that does this after each session?
  • Does it happen more than 3 times per month? (Meaning you need our help to get additional reset slots)

If you're not affected by this issue but still need a device reset, please create a new post and we'll be in touch.


The do's and don'ts. Keep the community welcoming for all. Follow the house rules

176 REPLIES 176

Forum Team (Retired)
Forum Team (Retired)

Hi 635D,


Welcome back to our Community Help Forum 🙂


Sorry to hear you have also reached the maximum number of devices for TV Go. I would love to reset the number of devices for you and take a look at the issue you experienced watching BT Sport 1 too.


I shall send you a private message now to obtain the details required, please look out for the purple envelope in the top right corner.


Kind regards,


Joining in

Hi, I have 4 Google Chrome devices (plus my iPad) listed. This has been the case for over a year, but I've never got round to asking Virgin to reset them (mostly because I don't want to queue on the phone for ages, but it would good if a VM employee could help me on here).

The problem is caused by my MacBook Pro and/or Asus Zenbook (Windows 10). I've definitely cleared out cookies a few times on both machines in the last year or so, but it's not something I do regularly.

Incidentally, I don't understand why I never have any info or option under the "Can be replaced in" column. It's just blank. Is this normal?

Thanks for any help.


Forum Team (Retired)
Forum Team (Retired)

Good morning @Royceston 


Welcome back to the forums and thank you for taking the time to post.


I am sorry to hear that you have had some issues with your sky sports pass. 


I have reset both your virgin tv go & your sky devices.  Hopefully this will resolved your issue. 


Kind regards,


That's great, thanks Zak_M 🙂


You're welcome Matt. 



On our wavelength

Hi, I have no problem with my phone or tablet, both on Android, but my laptop since I did an up date has started to register each log in. I did put a speed dial on Opera, which I see now is not advisable. Could I have a reset and advice on the best to log in as you also say Chrome can be an issue.

TV go device registration full



Our device slots are full again and therefore need clearing. Could someone clear these devices please?

We have been using Chrome incognito as advised by VM so that we can watch live tv via tv go.

Thanks in advance


Hi there @cbzcbz76


No problem I'd be happy to help! 


I'm going to send you a PM now so we can arrange this, please keep an eye out for the purple envelope in the top right corner alerting you to a new message.


Thank you. 

Dialled in

The problem started a few weeks ago.

I do not clear the cache.

I always use Chrome.

Windows 10 latest updates, Google Chrome latest version.

Happens every time that I log in to use the app.

On our wavelength

Hi  spressy I now use the Silk browser and touch wood have not had a problem for months.