Forum Discussion

Kev_B's avatar
Kev_B
Community Manager (Retired)
5 years ago

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend no...
Glenord1's avatar
Glenord1
Joining in
3 years ago

I'm new to the forum - but the same problem just happened to me this afternoon. Up until now I was able to delete a device.

Travis_M's avatar
Travis_M
Forum Team (Retired)
3 years ago

Hi Glenord1

 

Thanks for your post

 

I am going to drop you a private message now to confirm some more details so we can get these reset for you. Please keep an eye on your inbox for a message from myself.

 

Regards

  • Murdock_Bassi's avatar
    Murdock_Bassi
    On our wavelength
    3 years ago

    I'm having the same issue and I've reached out for help on another log but in the interim can someone please help me reset my device counter? 

    Don't want to spend the new year without access to my TV to go services 

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    3 years ago

    Hey Murdock_Bassi, thanks for reaching out to us on the Virgin Media forums.

    I'm sorry to hear you've reached the limit on the TV Go App.
    I will assist you on getting this reset, I will send a private message.
    Watch out for the purple envelope inviting you in.

    Kind regards,
    Ilyas.