on 15-01-2024 10:02
Hi,
PIN problems, Can't reset the pin. The app wont except my pin, when it is reset the message says changed to 1234, when entered it rejects the code, I have even tried 0000.
Wouldn't it be nice to directly contact a virgin rep and get it fixed?
regards
Patrick
on 15-01-2024 19:25
Hi Patrick,
Have you changed the pin number for your set top box to anything other than 1234 or 0000? If so please try entering that number using the tvgo app.
on 16-01-2024 20:02
Hi PatrickKi,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've been having an issue with resetting the PIN for use with the TV Go app. To reset this, please follow the below instructions:
Let us know how this goes and if you have any further issues - you know where we are.
Thanks,
on 23-01-2024 09:09
Hi,
Yes that is the advice found elsewhere on the website, it is not helpful or useful. How many times do you follow that advice before you stop doing it? After over an hour talking with your service help line, there is still no change; tvgo, does not go if a pin is required, my pin on the set top box is not accepted, a reset pin is not accepted, 0000 is not accepted. I think the service people tried to reset my pin on multiple occasions to no positive outcome.
I can't access any content that requires a pin, this is poor service, is there a complaint procedure? Or even better a way to resolve this matter.
regards
Patrick
on 23-01-2024 09:10
Hi
tvgo, does not go if a pin is required, my pin on the set top box is not accepted, a reset pin is not accepted, 0000 is not accepted. I think the service people tried to reset my pin on multiple occasions to no positive outcome. Tech that is just not good enough...
regards
Patrick
on 24-01-2024 09:24
Hi Patrick,
Thanks for letting us know, sorry to hear that these steps aren't resolving the issue.
I've dropped you a PM so I can reset the PIN on our side for you. 😊