Forum Discussion

Saf3's avatar
Saf3
Tuning in
8 months ago

Service not available - Virgin TV Go App

Where do I start regarding the poor customer service being received when in need of support. I recently moved my services to my new address. The TV app has always worked fine in the past however with...
Saf3's avatar
Saf3
Tuning in
8 months ago

Thanks @newapollo.

I have been trying to relay this to the support engineers but they really don’t seem interested 🙁

Carley_S's avatar
Carley_S
Icon for Forum Team rankForum Team
8 months ago

Hi Saf3 

Welcome to the community forums 

Sorry to hear that you're having issues accessing your TVGO app after your home move. 

I can see on the systems on our side that you've already been in touch with the team and they've raised it and advised further.  

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed.

  • Saf3's avatar
    Saf3
    Tuning in
    8 months ago

    Hi @carley,

    thanks for reaching out, the issue still persists and I have not had any advice or resolution from Virgin media. If you could support that would be appreciated.

    thanks 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      8 months ago

      Hi Saf3, 

      Thanks for coming back to us on this one. We can absolutely check things further for you but in order to do that I will need to confirm some information with you to pass security. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks,