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Cannot sign into to GO app. Sub-accounts cannot sign in.

Manorhouse1
Joining in

2 weeks ago - last edited 2 weeks ago by Moderator

Hi, my father in law is having the exact same issue with Virgin TV Go, he had to change his main account username and password because of a scam. Did this get resolved, as he can't login using his old account name and password? 

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Alex_RM
Forum Team
Forum Team

2 weeks ago

Hi Manorhouse1,

Thanks for posting, sorry to hear you're having some issues signing into TVGO. Can you confirm if you're signing in with the new My Virgin Media log in details?

Alex_Rm

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