We will pass on your question to the team MillardRM.
Unfortunately, we have no further updates at this time.
Kind regards Jodi.
WHY HAS THIS STILL NOT BEEN FIXED??
This is beyond a joke and stinks of either incompetence that it cannot be resolved or just no commitment to resolve it.
I give you one week and then I will either expect some form of significant rebate on my bill (which is huge) or I start the switching process away from VM to one of your many competitors who will only be too glad to take my money. Been a customer of yours for over 20 years. If nothing is done, I’ll be waving goodbye.
I am new to virgin and only moved from Sky as I was promised this all worked well as I used skygo all the time. I cannot download anything to my iPad from virgin.
Hi Davidchalmers thanks for your reply here.
We're sorry this is still ongoing for you but as soon as we have any updates on this matter we will confirm this here.
Many thanks
2 weeks and you have still. It fixed this issue and no reply. Can you please get someone from customer service to contact me as this is not what I signed up for! I was assured this feature worked as I used sky go all the time and this is really poor.
Apologies for the delays Davidchalmers, this is still being investigated by our support teams. We appreciate your patience during this time.
Rob
hi Rob, I’m sorry but that’s not good enough. You guys promised the earth when I left sky and this issue is not a new one looking back at the forum. It’s awful service. Can someone contact me regarding an official complaint as this is not what was sold to me!!
