Hi Prkendrick1,
Thanks for coming back to us about this issue. Can you tell us if this issue is active across multiple devices?
If so, which devices have you tried please?
Thank you.
Please go back and read through this thread - it gives all the details of the issue which we have reported multiple times!!
we can’t download anything in the app - IPhone or iPad version.
Tickets have been raised 5 months ago and no updates or action by Virgin.
Complaints raised and I was promised a call back yesterday which didn’t happen!
Sincere apologies for the issues faced Prkendrick1,
Given the ticket raised, when was the last update that you received?
Let us know,
I asked 2 weeks ago and was told still being g worked on and no update. I have to say I am not convinced anyone is looking into this.
Hi Prkendrick1,
I can see that the IT ticket has now been closed after our team have been looking into this. I'm going to look into this a bit further for you and get some more updates. I'll pop back as soon as I can when I have some more answers for you.
I am truly sorry for how long this issue has been ongoing for.
Unbelievable- how can the ticket be closed when there is no fix and no updates!
