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App not working

Joining in

I have been getting the below error message when trying to use the tv go app for 2 weeks now. I have been in touch with live chat twice and even raised a complaint and had no help whatsoever. Firstly they decided to remove all of my registered devices which i now can't re-register. They then advised they would raise a ticket with the IT team and within 5 days it would be resolved. Two weeks later there is no change. Complaints advised me to fix it myself - nice one! I am unable to watch anything at all. Does anyone have a fix for this? 


Screenshot 2024-02-11 at 13.11.01.png


Forum Team
Forum Team

Hi @clareg1 

Welcome to the community forums 

Sorry to hear you're having issues with the TVGO at time time and the fault team have not been in touch. 

Do you get the same error when using the app and the website? Does it only happen on live channels or is on demand and recordings also affected? 

Here to help 🙂
Virgin Media Forums Agent

Hi Carley

thanks for your reply. The error is on both the app and the website and it happens on every single channel including on demand / recordings. 


Hi clareg1, 

Thanks for coming back to us on this one and for clarifying things for us. We're sorry this is ongoing for you. 

Taking a look at things this end, I can see this was passed to the relevant teams and they tried to get in touch with you but were unable to reach you via your landline. We don't have a mobile number on file for you so we'll need to get this updated so the team can reach out. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊


Forum Team

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