Forum Discussion

scott28tt's avatar
scott28tt
Joining in
2 years ago

Unable to access Online Security settings

I am unable to access Online Security settings in my account. I am the main account holder, logged in successfully, I can see other settings fine. I tried via the website on my laptop, I also tried ...
mojo1977's avatar
mojo1977
Tuning in
9 months ago

Did you get this resolved as I have the same issue. I do not even have the option for online security settings! Only shows two options...account details and biometric, that is all.

Kath_P's avatar
Kath_P
Forum Team
9 months ago

Hi mojo1977, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with accessing your online security settings. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,