Can't turn on websafe

[Davfest]

As has been posted lots of times before it seems, I too can't turn on websafe, I get the 'Sorry the changes you made were not saved, please try again' message. How has this been an issue for so long!? One of the reasons I switched to Virgin was because of the Child Safe options - I feel like I've been had by false advertising! 

[Daniel_Et]

Hi @Davfest 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having and that you feel this way 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel