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benwiddowson82's avatar
benwiddowson82
Joining in
2 years ago
Solved

TV on 30day broadband contract

Hi guys Hoping someone can confirm either way for me. we have Gig1 on a 30 day rolling contract. I rang CS at various points this week to add TV to our package. Each time I’m told you can’t have an...
  • John_GS's avatar
    John_GS
    2 years ago

    Hi benwiddowson82 

    Thanks for posting and welcome back to the community. 

    Sorry for the confusion over the Stream order. Stream boxes can be ordered on a thirty day agreement. 

    I can see that you've contacted the team and ordered this since the last post :).

    Please let us know if you need further assistance.

benwiddowson82's avatar
benwiddowson82
Joining in
2 years ago

Yeh. The thing is though, if I go to the virgin 30 day contracts page for broadband and follow the order journey it allows you to add stream. Checking the basket it shows both stream and the broadband as 30 contracts (72 for gig1 and 35 setup and nothing a month stream). I just don’t understand if I can order stream as a new customer with a 30 day rolling contract for broadband why I can’t as a non tv existing customer. I guess the option of just cancelling the broadband and reordering is always there. 

John_GS's avatar
John_GS
Icon for Forum Team rankForum Team
2 years ago

Hi benwiddowson82 

Thanks for posting and welcome back to the community. 

Sorry for the confusion over the Stream order. Stream boxes can be ordered on a thirty day agreement. 

I can see that you've contacted the team and ordered this since the last post :).

Please let us know if you need further assistance.

  • benwiddowson82's avatar
    benwiddowson82
    Joining in
    2 years ago

    Thanks John. Webchat did it at the first time of asking